Updated: May 11, 2026

Product: PonyPause

Contact: [email protected]

Welcome to PonyPause (the "App").

If you run into issues while using the App, or if you have questions about Pro subscriptions, purchase restoration, privacy, or feature suggestions, you can contact us using the information below. We will make reasonable efforts to help you investigate and resolve the issue.

Contact

Support email: [email protected]

To help us investigate faster, please include:

• Your macOS version.
• App version.
• Approximate time when the issue occurred.
• The feature you were using, such as focus timer, fullscreen break, desktop companion, white noise, stats, launch at login, Pro subscription, or purchase restoration.
• Screenshots if helpful, but please avoid including passwords, private chats, sensitive documents, or other private information.

Frequently Asked Questions

What should I do if my Pro subscription is not active?

First, make sure you are using the same Apple ID that purchased the subscription. Then open the Me page in the App, or the Pro purchase panel, and click "Restore Purchases".

If the subscription is still not active after restoring, check your App Store subscription status and contact us by support email.

How do I cancel a Pro subscription?

Pro subscriptions are managed by Apple App Store. You can cancel the subscription from Apple ID subscription settings on macOS, iOS, or iPadOS.

Uninstalling the App may not cancel the subscription. Please cancel it through Apple ID subscription management.